Frequently Asked Questions
Stock Availability & Pre-Order
When are products coming back into stock?
Due to the current pandemic we are currently experiencing lower stock levels. In the short term, this means that some items are only available to pre-order. We’re expecting deliveries of those pre-order items in the coming weeks.
If you have any specific questions regarding your order, please send a request using the form on the contact page or send an email to firstname.lastname@example.org and we’ll provide you with further information.
Product Care Information
How do I wash my new Velusta clothes?
The washing instructions are on the label sewn inside each item. Please always follow these instructions together with the following useful information for the correct care of your clothes.
We recommend washing the garment after each use, immediately and not leaving it soaked in sweat for several hours after training. If you can’t wash it immediately, rinse it with water and then hang it in a well-ventilated place.
We suggest you to wash your sports products separately from other kind of clothes, especially from certain accessories that contain Velcro such as gloves.
Wash dark, light and bright colors separately.
Close all zips and Velcro fasteners and turn the garment inside out (with the chamois inside out).
The use of a washing bag is recommended.
Never use washing powder, or products containing softeners or bleach.
Wash it at the temperature recommended on the inner label.
Wash on a short and gentle washing cycle.
Once washed, it is advisable to hang the garment and let it dry in the open air, not under direct sunlight.
Do not dry clean nor tumble dry or place items on radiators or other sources of direct heat.
Never iron the products.
I am interested in having my event sponsored by Velusta.
We would love to sponsor and support your event or project.
Please send an email to email@example.com detailing your event/project or leave a message using the form on the contact page. Please include your name and phone number in your email.
I am not sure wich size i need to order
You can find our size charts on all our product pages.
Measure close to the body, i.e. not over clothing. Use a flexible tape measure to take the measurements.
When in doubt, or if you fall between 2 sizes, take the larger size!
If you are still not certain about which size is right, please send a us a message using the form on the contact page or send an email to firstname.lastname@example.org for more advice.
Tailor Made Orders
When do I receive my Tailor Made Products
From the moment the order is confirmed and paid for, we apply a general delivery time of 12 weeks.
Note that this may vary depending on the period in the year. As soon as we know more about your project we will be able to present a more detailed timing. Please reach out to us via the Tailor Made contact form.
I found a webshop that is claiming to sell Velusta products.
If the price seems too good to be true, it probably is! Not all fakes are sold at lower prices than their real counterparts, but an unreal bargain is one of the surest signs of a fake.
Report a retailer of counterfeit Velusta products!
We recommend that you purchase through your local or online Velusta dealer.
Go to our Dealership Locator and find your store nearby!