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Return policy

Our goal is to offer you the perfect size so that our clothing fits you flawlessly and truly feels like a second skin. Did you order the wrong size? Then we will take care of it!

 You can exchange or refund your product up to 15 days after receiving it. The items must be in the same condition as in which you received them, with all labels still attached and in the original packaging. All the returns must be unwashed and in new condition as received.

return form

These are the steps you need to follow:

  1.  Fill in the form and specify which item you want to exchange or request a refund for
  2.  We will provide you with ​the return address (if you do not receive a mail, be sure to check your spam folder)
  3. Put the entire product you want to return in the original packaging including the original product tags/labels
  4. Create a shipping label online or at the post office and stick it on the packaging (make sure no other labels are visible) and seal the package securely
  5. Bring the return package to a postal point (a refund by Velusta for the shipping costs of the return shipment is not possible)

If you asked for an exchange and the item passes our quality control check we will send you a coupon that you can use to place a new order with your desired size!

If you asked for a refund and the item passes our quality control check we will refund you for the value of the returned item.

We have the right to refuse a return and refund if the goods are deemed to be used or damaged. We reserve the right to retain used or damaged items and their value. If the item passes our quality control check we will send you the new item with the desired size.

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